Privacy Policy
Last Updated: June 1, 2026
Novawell Therapy ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and professional services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
Contact us through our website or email
Request a consultation
Book an appointment
Complete intake forms
Participate in therapy services
This information may include your name, email address, phone number, and any information you choose to share with us.
Website Information
When you visit our website, certain technical information may be collected automatically by our website hosting and service providers. This information may include:
IP address
Browser type
Device information
Pages visited
General website usage information
This information is used to maintain website functionality, improve user experience, and understand website traffic patterns.
Appointment Booking and Client Records
Appointment scheduling, intake forms, telehealth services, and clinical records may be managed through Jane.
Information submitted through Jane is subject to Jane's privacy and security practices in addition to this Privacy Policy.
How We Use Your Information
We may use personal information to:
Respond to inquiries
Schedule and manage appointments
Provide psychotherapy services
Maintain clinical records
Send appointment reminders and administrative communications
Meet legal, ethical, regulatory, and professional obligations
Confidentiality of Therapy Services
Information shared during therapy is treated as confidential and is protected in accordance with applicable laws and professional standards.
Confidential information may be disclosed without consent where required or permitted by law, including circumstances involving:
Risk of serious harm to yourself or others
Suspected abuse or neglect of a child
Court orders or legal requirements
Professional regulatory obligations
The limits of confidentiality are reviewed as part of the informed consent process.
Information Sharing
Novawell Therapy does not sell, rent, or trade personal information.
Personal information may be disclosed only when:
You have provided informed consent
It is necessary for service delivery
Disclosure is required by law
Professional consultation occurs in accordance with ethical and legal standards
Data Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information from unauthorized access, loss, misuse, or disclosure.
While every effort is made to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Services
Our website and practice may utilize third-party service providers, including:
Squarespace (website hosting)
Jane (appointment booking, telehealth, and practice management)
These providers maintain their own privacy policies and security practices.
Emergency and Crisis Situations
Website forms, email communications, and appointment requests are not monitored continuously and should not be used for urgent or emergency situations.
If you are experiencing a mental health emergency, are at immediate risk of harming yourself or others, or require urgent assistance, call 911 or attend your nearest emergency department.
Your Rights
You may request access to or correction of your personal information, subject to applicable legal, ethical, and professional requirements.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Novawell Therapy
Email: info@novawelltherapy.com
Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.